Build strong relationships with clients; understand and document at least three critical success drivers for each account being managed.

Present information to Management summarizing customer activity levels and success in meeting projections and performance objectives.

Present information to Management summarizing customer challenges with market acceptance, implementations, or product system issues.

Collaborate with internal departments to ensure that all departments are aware of and planning to meet specific customer needs in a timely manner.

Understand the Distributor Agreements as they relate to specific accounts.

Be prepared to report on sales activities vs. projections for specific accounts.

Resolve complaints that pertain to the client’s needs.

Work to continuously improve the communication about the features and benefits of Grignard Pure products and services.

Observe and report back to Product Development any new product ideas, tools, add-ons and attachments that would enhance customer success.

Work with Accounting to build and manage expectations for sales projections for Vertical partners.

Work with vertical partners and their organizations to integrate them into future technology and new product development projects.

As we build our Account Management Department, recommend policies and procedures that foster exemplary partner development.